Felicia Brown has been at O.R. Tambo International Airport for 25 years. Her Airports Company South Africa trajectory has seen her rise from Information Assistant at the airport information desk, to being an Airline Services Agent at the help desk, to a supervisor in the same line, and now the Head of Department in Operations Coordination.
What keeps her going with vigour year after year, according to Felicia, is keeping a focus on the one common element running through all of the roles she's had - namely keeping passengers satisfied. Thanks to her zest for life and work, Felicia is not showing any signs of slowing down and considers herself to still be growing with Airports Company South Africa, despite the long stretch she has already paved with the company. She still "runs around like a teenager, getting the job done while having fun". Felicia boasts an impeccable work ethic with not a single warning to her name - a record she wants to maintain right to the end of her career.
Apart from having a figurative blast over the years, avoiding an actual blast ended up being part of Felicia's successful long run in the airport environment. She vividly remembers the shock and uncertainty caused by the bomb blast at the then Jan Smuts International Airport in 1994. "It was crazy. I heard and felt a massive explosion and the next thing parts of the ceiling started coming off in the room I was in," she recalls.
Comments